Refund policy
Thank you for your purchase. We hope you are satisfied with your items. If for any reason you are dissatisfied, you can return the goods to us. Further details can be found below.
Returns:
For a refund, items must be returned within **14 calendar days** of purchase. The goods must be in their original condition and undamaged. In case of shipping damage, we charge a fee of 30% to 70% depending on the extent of the damage. The refund includes the full purchase price plus the original shipping costs.
Return Process:
Contact our customer service on swissavenue247@gmail.com to obtain the return address. Pack the item securely in its original packaging and **include your proof of purchase**.
Returns are free under certain conditions. If the return is not due to an error on the part of puthands.com , the return shipping costs will be deducted from your refund.
Refund:
After receiving and inspecting the returned goods, we will process your return or exchange. Please allow at least 14 days for processing from the date the shipment arrives. Depending on your credit card provider, it may take 1-2 billing cycles for the refund to appear in your account. You will receive an email notification once processing is complete.
Exceptions:
The following items cannot be returned or exchanged:
- Perishable goods
- Underwear
- Gift cards
- Custom-made products
- Digital products
If your goods are defective or damaged, please contact us using the contact details below to arrange a refund or replacement.
Questions & Order Cancellation:
For questions regarding our return policy, please contact our support team.
Orders can be cancelled before delivery within the applicable cancellation period specified on the website. As long as the goods have not been shipped, there is no time limit for cancellation. We process new orders within 2–3 business days of receipt.
Additional Terms and Conditions:
1. We will cover all shipping costs for damaged or defective goods upon delivery.
2. Costs for express shipping (optional premium delivery) are non-refundable.
3. Contact us for detailed refund information. After receiving and inspecting your return, we will process the refund within 3 business days.
4. We will provide you with detailed return instructions.
5. To process your refund, please email us photos or videos of the package. Once approved, the refund will be issued within 3 business days.
6. We take full responsibility for goods damaged upon delivery and offer free repair, replacement, or refund. We also cover all return shipping costs for defective items.
7. The return period is a maximum of 30 days. We cover return shipping costs for quality defects; for returns due to personal reasons, the customer is responsible for the costs.
Shipping & Refund Policy
- Shipping Costs: The customer is responsible for return shipping costs for returns without quality defects.
- Refund Method: Refunds will be issued to your Klarna account via the original payment method.
- Processing Time: Approximately 7–14 business days (including processing by our team and Klarna). Please note that the Klarna statement may be delayed after the refund is processed.