FAQ

Welcome!

Below you'll find answers to the most common questions about shipping, delivery, returns and payment.

Order cut-off

Orders placed before 12:00 noon are usually processed the same business day.

Processing time

Processing your order (verification, picking and preparation for shipping) typically takes 2–3 business days.

Delivery time

Standard delivery time: 4–7 business days.

Total time including processing: 6–10 business days.

Shipping notice

Our company and customer support are based in Switzerland.

To offer you a wider product range, we work with selected national and international shipping and logistics partners. Depending on the product, your order may ship directly from one of these partners, which can affect routes and delivery times.

Your order is carefully processed, securely packaged and shipped with tracking.

Delivery usually takes 6–10 business days including processing. In rare cases high demand, logistics load, customs clearance or other unforeseeable circumstances may extend this.

Once your order ships you'll automatically receive a shipping confirmation with a tracking link.

How much does shipping cost?

Within Switzerland and Austria we offer free shipping on all orders.

How can I track my order?

After your order ships you'll receive an email with your tracking link. You can view the current delivery status at any time on our Track your order page.

How do I request a return?

Please contact our customer service before every return at support@euravine.com.

We'll review your request and send you the relevant return instructions.

Where do I send my return?

Returns must be registered with our customer service in advance — please do not ship anything back without receiving the return address from us first.

Where possible, please use a shipping method with tracking.

Who pays the return shipping costs?

Return shipping costs are generally the customer's responsibility unless otherwise agreed with our customer service.

What if my item is damaged, defective or incorrect?

Please contact our customer service as soon as possible and include:

Your order number
A short description of the issue
Clear photos of the item and the packaging

After reviewing your request we'll offer a suitable solution as quickly as possible. Depending on the situation this may be a replacement, a refund, a store credit or another appropriate resolution.